SHIPPING AND RETURN POLICY
Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
Returns and Refunds Policy
- At Naija, we strive to give you the very best shopping experience. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Naija is not responsible for any damage caused after delivery.
- In case of any problem or quality issue with the product, we exchange the product. All you need to
do is give us a call or email us within 24 hours of delivery.
- You can reach us on [customer support website]
- Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to the following terms- Returns and exchanges requests will be subject to checking and vetting by Naija.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy. Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
No Refund shall be made once goods are sold.
Shipping charges incurred on Free Trials are non refundable. All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfils any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories
- Product packaging not opened, product not used.